What clients and thought partners say

Organizations I’ve supported include JetBlue, Viability Inc., Adler University, the American School of Bombay, Harvard University, Haverford College, Carlisle Regional Medical Center, and Amherst A Better Chance.Whether facilitating strategic change, leading executive retreats, or guiding cultural recovery, I try to bring clarity, empathy, and real-world insight to every engagement.

  • "Norm Jones has proven to be exactly what we hoped for as a collaborator and facilitator with Viability for our customized Leadership Development program. Norm has the expected command of the subject matter and is also insightful, thoughtful, flexible, and engaging in sessions. Our leadership cohort sings his praises, and we are already seeing growth in them."

    — Colleen Holmes, President & CEO, Viability, Inc.

  • "Norm was a key thought partner and advisor that helped our organization manage through a period of tremendous growth. Norm’s insight and approach also ensured staff always felt included and valued.”

    — Chris Desrosiers, Vice President, Finance and Administration, Venturewell

  • "Norm is an exceptional leader in higher education administration, known for his expertise in organizational development. His leadership fosters a collective sense of purpose and drives continuous improvement. Norm has been instrumental in my professional growth, offering valuable feedback and strategic guidance as I navigate higher education administration. Whether through one-on-one mentoring or leading collaborative initiatives, Norm consistently demonstrates a deep understanding of the challenges and opportunities facing leaders and organizations. I am grateful for the significant impact his leadership has had on my professional journey."

    — Terrence L. Johnson, Charles G. Adams Professor of African American Religious Studies, Harvard University

  • "iD provides expertise and guidance across multiple areas including, but not limited assisting with evolutionary and transformational organizational development. Their comprehensive assessments and right-sized insights have allowed us to drive meaningful organizational change and integrate innovative approaches. ID’s perceptions have been invaluable in helping our institution navigate challenges across our complex university systems allowing us to begin our next steps toward sustainable growth.”

    — Lisa Coleman, President, Adler University

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